Pissed Consumer - Broadway Photo's horrible customer service!

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Broadway Photo's horrible customer service!

Jun 30, 2008

Broadway Photo complaint

I just bought a Nuvi GPS from Broadway Photo. The Nuvi is fine, but Broadway Photo is both unethical and non-responsive.

When I talked with the sales person to first place my order, he told me outright that the GPS did not come with a dashboard mount, that the GPS tends to fall off the windshield, and that I needed to buy a separate windshield mount for an additional $30. When the GPS arrived in the mail, I realized that the sales person had lied. The Nuvi did in fact come packaged with its own dashboard mount. I tried for the next SIX DAYS to get through by phone to Customer Service to get a return authorization for the huge, heavy mount that they had sold me, but could not get past their busy signal or their automated message that their recorded messages was full. According to their website, I had 14 days to get an authorization number, so I sent them an email explaining the situation and asking them to call me, so that I could return it before I left on vacation. No response. Today, after calling 12 times and holding the line for 37 minutes, I finally got through and was told that since the return period was over, there was no way to get a refund. This was my second major purchase from Broadway Photo but I will never, ever buy from them again. Their customer service is unethical if not uninformed, unavailable, unfriendly, and rigid.

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